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9-9
SOLUTIONS TO COMMON PROBLEMS
9
Faxing problems _______________________________
Sending problems
❏ You cannot send a document.
The BJ cartridge may not be installed properly.
•Make sure the BJ cartridge is installed properly. Do not remove a used BJ cartridge except to
replace it with a new one.
The fax may have overheated.
• Unplug the fax and let it cool for several minutes. Then plug it back in and try sending again.
The fax may not be set for the type of telephone line in use (pulse/tone).
•Make sure the fax is set for the correct telephone line type (see p. 1-12).
The document may not have been loaded correctly into the document tray.
• Remove the document, stack it if necessary, and load it into the document tray correctly
(see p. 3-2).
•Make sure the printer cover is closed.
The one-touch speed dialling button or coded speed dialling code you entered may not be
registered for the feature you want to use.
• Check the one-touch speed dialling button or coded speed dialling code and make sure it is
registered correctly (see Chapter 2).
You dialled or have been provided with an incorrect number.
• Dial the number again, or check that you have the correct number.
The receiving party’s fax machine may be out of paper.
• Call the receiving party and ask them to make sure paper is loaded in their fax machine.
There may be other documents being sent from memory.
• Allow time for those documents to finish sending.
An error may have occurred during sending.
• Print an activity report and check for an error (see p. 8-7).
The telephone line may not be working properly.
•Make sure there is a dial tone when you press [Hook] or when you lift the handset. If there is no
dial tone, contact your local telephone company.
The receiving fax machine may not be a G3 fax machine.
•Make sure the receiving fax machine is compatible with the fax (which is a G3 fax machine).
❏ Documents sent from the fax are spotted or dirty.
The receiving fax machine may not be working properly.
• Check the fax by making a copy (see p. 4-1). If the copy is clear, the problem may be in the
receiving fax machine. If the copy is spotted or dirty, clean the scanner components
(see p. 9-4).
The document may not have been loaded correctly into the document tray.
• Remove the document, stack it if necessary, and load it into the document tray correctly
(see p. 3-2).