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Chapter 6 Troubleshooting
71
6.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and
solutions.
Possible Problems
The printer will not turn on.
The media is not feeding.
Nothing is printed on the media.
The printed image is blurred.
A streak appears on the printed
image.
Causes
1 The power cord is disconnected.
2 The AC outlet is not functioning
correctly.
3 The fuse has blown, or the
circuit breaker has tripped.
1 The media is not loaded
properly.
2 The printer is in an error
condition.
1 The media is not loaded
properly.
2 The ribbon is not loaded
properly.
3 A print head is not installed
properly.
4 The ribbon and media are not
matched.
5 The print density fine
adjustment value is too low.
1 The ribbon and media are not
matched.
2 The print head is not cleaned.
1 The print head is not cleaned.
2 There is a problem with the print
head.
Solutions
1 Plug in the power cord.
2 Make sure that power is
supplied using another electric
appliance.
3 Check the fuse or breaker.
1 Load the media properly.
2 Resolve the error in the
Message Display. (See Section
6.1 for more detail.)
1 Load the media properly.
2 Load the ribbon properly.
3 Install the printer head properly.
Secure the print head by turning
the Head Lever to the LOCK
position
4 Select an appropriate ribbon for
the media type used.
5 Increase the print density fine
adjustment value.
1 Select an appropriate ribbon for
the media type used.
2 Clean the print head using the
supplied Thermal Head Cleaner.
In System Mode, print out the
slant line patterns for all four
colors. Then perform the print
head check. If the check is
successful, just clean the print
head. If any problem is detected,
replace the print head.