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Chapter 6 Troubleshooting
72
6.3 Removing
Jammed Media
This section describes in detail how to remove jammed media from
the printer.
Remove the jammed media from the Pinch Roller Unit as follows:
1
Open the Top Cover.
2
Lift the Pinch Roller Lever to the ROLLER RELEASE position
to open the Pinch Roller Unit.
3
Pull out the Media Pressure Plate, and remove the jammed media.
6.3.1 From the Pinch
Roller Unit
Media Pressure Plate
Pinch Roller Unit
Pinch Roller
Lever
4
Clean the Pinch Roller Unit as described in Section 5.1.2.
Remove the jammed media from the print head block as follows:
1
Open the Top Cover.
2
Turn the Head Levers to the OPEN position. Remove the Ribbon
Modules.
3
Lift the print head blocks.
4
Remove the Guide Plates. Then remove the jammed media.
6.3.2 From the Print Head
Block
Pinrt Head Blocks
Guide Plate
5
Clean the print head blocks using the Thermal Head Cleaner, as
described in Section 5.1.1.
CAUTION!
Do not scratch the print head
or platen using any sharp tool,
as this may cause media feed
failure or breakdown of the
printer.
Note:
See Section 5.1.1 for more detail for
removing the Guide Plates.