Filter
Top Products
8JOB STATUS
284 Error Code
Error Code
If an error occurs while using the printer, optional Fax, optional Internet Fax or scan, the error
code is displayed in the status of each log. Take an appropriate action with reference to the fol-
lowing.
Fax / Internet Fax
Error code Problem What to do
Fax
0012 Original jam Clear the jammed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
0030 Reset Transmission is cancelled. (The transmission is terminated by
the jammed printing paper during the Direct Transmission.)
0033 Polling error Check polling options setup (Security code, etc.), and check if
the polling document exists.
0042 Memory full Make sure that there is sufficient memory before making the call
again.
0050 Line busy Retry communications.
0053 Security mismatch in
relay or mailbox trans-
mission
Confirm the remote party’s security code, system password, and
your setup.
00B0 - 00B5
00C0 - 00C4
00D0 - 00D2
00F0, 00F1
Signal error or line
condition error
Retry communications. Frequent failures may indicate a phone
line problem. If possible, move the unit to another line and try
your communications again.
00E8 HDD error Retry communications.
Internet Fax
1C10 System access abnor-
mality
Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs, contact
your service representative.
1C11 Insufficient memory When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
1C12 Message reception
error
Turn the power OFF and then back ON.
Perform the job in error again.
1C13 Message transmis-
sion error
Turn the power OFF and then back ON.
Perform the job in error again.
1C14 Invalid parameter When a template is used, form the template again. If the error
still occurs, turn the power OFF and then back ON, and perform
the job again.
1C15 Exceeding file capac-
ity
Ask your administrator to change the “Fragment Page Size” set-
ting for the Internet Fax setting, or reduce the number of pages
and perform the job again.
1C20 System management
module access abnor-
mality
Turn the power OFF and then back ON.
Perform the job in error again. If the recovery is still not com-
pleted, contact your service representative.
1C21-1C22 Job control module
access abnormality
Turn the power OFF and then back ON.
Perform the job in error again. If the recovery is still not com-
pleted, contact your service representative.
1C30-1C33 Disk access error When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
1C40 Image conversion
abnormality
Turn the power OFF and then back ON. Perform the job in error
again. If the error still occurs, contact your service representa-
tive.
1C60 HDD full failure during
processing
Reduce the number of pages of the job in error and perform the
job again. Check if the server or local disk has a sufficient space
in disk capacity.