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Error Code 285
1C61 Address book reading
failure
Turn the power OFF and then back ON. Perform the job in error
again.
Reset the data in the Address book and perform the job again.
If the error still occurs, contact your service representative.
1C62 Memory acquiring fail-
ure
Turn the power OFF and then back ON. Perform the job in error
again. If the error still occurs, contact your service representa-
tive.
1C63 Terminal IP address
unset
Ask your administrator to set the IP address of the equipment.
1C64 Terminal mail address
unset
Ask your administrator to set the E-mail address of the equip-
ment.
1C65 SMTP address unset Ask your administrator to set the SMTP server address.
1C66 Server time time out
error
Check if the SMTP server is operating properly.
1C69 SMTP server connec-
tion error
Ask your administrator to set the login name or password of
SMTP server and perform the job again. Check if the SMTP
server is operating properly.
1C6A HOST NAME error Ask your administrator to check if there is an illegal character in
the device name. Delete the illegal character and reset the
appropriate device name.
1C6B Terminal mail address
error
Ask your administrator to check if there is an illegal character in
the E-mail address of the equipment. Delete the illegal charac-
ter and reset the appropriate E-mail address, then perform the
job again.
1C6C Destination mail
address error
Check if there is an illegal character in the Destination E-mail
address. Delete the illegal character and reset the appropriate
Destination E-mail address, then perform the job again.
1C6D System error Turn the power OFF and then back ON.
Perform the job in error again. If the error still occurs, contact
your service representative.
1C70 SMTP client OFF Ask your administrator to enable the SMTP Client and perform
the job again.
1C71 SMTP authentication
error
Check if the SMTP authentication method, login name and
password are correct. If the SSL setting is enabled, check if the
setting and the port number of SSL correspond to those of the
server.
1C72 POP Before SMTP
error
Check if the settings of POP Before SMTP and POP3 are cor-
rect.
1C80 Internet Fax transmis-
sion failure when pro-
cessing E-mail job
received
Confirm the “Received Internet Fax Forward” settings.
1C81 Onramp Gateway
transmission failure
Confirm the mailbox settings.
1C82 Internet Fax transmis-
sion failure when pro-
cessing Fax job
received
Confirm the “Received Fax Forward” setting.
1CC0 Job canceling Job was canceled.
1CC1 Power failure Check if the power cable is connected properly and it is inserted
securely. Check if the power voltage is unstable.
3A10-3A12 MIME format error Ask the sender to resend the E-mail in the MIME1.0 format.
3A20-3A22 E-mail process error Ask the sender to resend the E-mail.
3A30 Partial E-mail timeout
error
Ask the sender to resend the E-mail, or change the Partial Wait
time setting.
3A40 Invalid partial E-mail
received
Ask the sender to resend the partial E-mail in the RFC2046 for-
mat.
Error code Problem What to do