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If Something Goes Wrong
Problems that are easy to fix
3 Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
4 Close the remaining programs one by one by selecting the
program name, then End Task.
To power off your computer, do one of the following:
If you are not connected to a domain server:
1 Click Start, Turn off computer.
The Turn off computer window appears.
2 Click Turn Off.
The computer turns off.
If you are connected to a domain server:
1 Click Start, Shut down.
The Shut Down window appears.
2 Select Shut down from the drop-down list.
3 Click OK.
The computer shuts down completely.
Your program performs an illegal operation.
If you receive the message, “Your program has performed an illegal
operation
,” close the window and continue working. If it happens again,
record the details of the message and consult the software manufacturer.
To record the details:
1 Click the Details button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2 Press
Ctrl + C to copy the text to the clipboard.
3 Open Notepad (click Start, All Programs, Accessories and
then click Notepad).
4 Press
Ctrl + V to paste the details into Notepad.
5 Add a paragraph break and type some notes describing what
you were doing when you received the message and how the
error can be reproduced.
6 Save the file and refer to it when you contact the software
manufacturer.