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2 Troubleshooting Procedures 2.17 Fingerprint sensor Troubleshooting
3. After starting Windows, make sure that the name of Account (e.g. “TOSHIBA”), which
has been inputted in item 3 in Procedure 1 at the top of [Start].
Procedure 4 Connector Check and Replacement Check
The connector CN9540 on the GF board is connected to the connector CN9700 on the system
board.
Check 1 Check the GF cable is firmly connected to the connector CN9540 on the GF board
and connector CN9700 on the system board. If not, connect it firmly. If the finger
sensor is still not functioning properly, perform Check 2.
Check 2 The GF cable may be faulty. Replace it with a new one. If the problem persists,
perform Check 3.
2-68 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542)