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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures
2.2 Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to
execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the password.
If the user has forgotten the system password, perform the following procedure at the
appropriate step in the flowchart in Figure 2-1:
Connect the printer port wraparound board (F31PRT), and then turn the POWER switch
on. The computer will override the password function by erasing the current password.
Verify with the customer that Toshiba Windows XP Pro/Home is installed on the hard
disk. Operating systems that were not preinstalled by Toshiba can cause the computer to
malfunction.
Make sure all optional equipment is removed from the computer.
Satellite A20 Maintenance Manual (960-444) 2-3