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71 Appendix B: FAQ
1. Your computer might not recognize any DNS server addresses, please manually configure DNS server.
1 ) Go to Advanced > Network > DHCP Server;
2 ) Enter 8.8.8.8 as Primary DNS, click Save.
Tips: 8.8.8.8 is a safe and public DNS server operated by Google.
2. Power cycle the modem and the TP-LINK router.
1 ) Power off your modem and TP-LINK router, leave them off for 1 minute;
2 ) Power on your modem first, wait about 2 minutes until it get a solid cable or Internet light;
3 ) Power back TP-LINK router;
4 ) Wait another 1 or 2 minutes and check the Internet access.
3. Reset the router to factory default settings and reconfigure.
Note: You’ll have to reconfigure the router to access the Internet once the router is reset.
1 ) Reset the router to factory default settings: press and hold the RESET button for about 7 seconds and then release;
2 ) Reconfigure the router with the help of Quick Setup.
4. Please refer to Upgrade the Firmware to upgrade the firmware of the router.
• If the IP Address is 0.0.0.0, please try the methods below and try again: