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73 Appendix B: FAQ
4. Power cycle the modem and the TP-LINK router.
1 ) Power off your modem and TP-LINK router, leave them off for 1 minute;
2 ) Power on your modem first, wait about 2 minutes until it get a solid cable or Internet light;
3 ) Power back TP-LINK router;
4 ) Wait another 1 or 2 minutes and check the Internet access.
5. Double check the Internet Connection Type.
1 ) Confirm your Internet Connection Type, which can be learned from the ISP;
2 ) Visit http://tplinkwifi.net, and log in with the username and password you set for the router;
3 ) Go to Advanced > Network > Internet;
4 ) Select your Internet Connection Type and fill in other parameters with the help of page tips;
5 ) Click Save.
6 ) Power cycle the modem and the TP-LINK router again.
3. Please refer to Upgrade the Firmware to upgrade the firmware of the router.
4. Check the TCP/IP settings on the particular device if all other devices can get Internet from the router.
If you’ve tried every method above but cannot access the Internet, please contact the technical support.