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Contents
MAC-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that either
the driver failed to load or the
tablet preferences have not
yet been created.
The tablet was not detected at startup.
If you are using a wireless connection
, make sure the Bluetooth
wireless connection to your tablet is active. Check also that the tablet
wireless connection light and a tablet status LED are illuminated. From
the G
O menu, select the UTILITIES folder and launch the SYSTEM
P
ROFILER. Select BLUETOOTH from the HARDWARE section of the
C
ONTENTS list. A Wacom Bluetooth tablet model should be listed. If a
tablet model is not listed, check the Bluetooth wireless connection.
If you have connected the tablet with the provided USB data cable
,
make sure the USB interface cable is securely connected to the tablet
and to an active USB port on your computer. Check also that a tablet
status LED is illuminated. If your tablet is plugged into a powered USB
hub, make sure the hub is connected and active. From the G
O menu,
select the U
TILITIES folder and launch the SYSTEM PROFILER. Select USB
from the H
ARDWARE section of the CONTENTS list. A Wacom USB tablet
model should be listed. If a tablet model is not listed, check the USB
cable connection or try plugging the tablet into a different USB port.
If you are still having difficulties, uninstall then reinstall the tablet driver
software.
If this does not help, contact Wacom for Technical Support.
See technical support options
.
Cannot switch off Intuos4 after
closing the lid on an Apple
laptop computer.
Switch off the tablet before closing the lid on your Apple laptop.
Do not worry. The tablet will automatically switch off 5 minutes after
you close the lid on your Apple laptop.
Alternatively, if you prevent Bluetooth enabled devices from waking
your computer, the tablet will immediately switch off when your
computer goes to sleep or when you close the lid of your Apple laptop.
To prevent Bluetooth enabled devices from waking your computer:
1. From the Apple menu, choose S
YSTEM PREFERENCES....
2. Click on the B
LUETOOTH icon located in the HARDWARE section of the
System Preferences pane.
3. In the B
LUETOOTH control panel, click on the ADVANCED... button.
4. Make sure that the A
LLOW BLUETOOTH DEVICES TO WAKE THIS
COMPUTER option is unchecked.
Exit the Bluetooth control panel and quit System Preferences.