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030-300500 Rev. A 154 October 2006
User Guide
VersaLink™ Gateway (Model 327W)
17. TECHNICAL SUPPORT INFORMATION
Westell Technical Support
If technical assistance is required, contact Westell by using one of the following options:
North America
U.K./Europe
Phone: 1-630-375-4900 Phone: (44) 01256 843311
Visit Westell at www.Westell.com to view frequently asked questions and enter on-line service requests, or send
email to global_support@westell.com to obtain additional information.
18. WARRANTY AND REPAIRS
Warranty
Westell warrants this product free from defects at the time of shipment. Westell also warrants this product fully
functional for the period specified by the terms of the warranty. Any attempt to repair or modify the equipment by
anyone other than an authorized representative will void the warranty.
Repairs
Westell will repair any defective Westell equipment without cost during the warranty period if the unit is defective
for any reason other than abuse, improper use, or improper installation, or acts of nature. Before returning the
defective equipment, request a Return Material Authorization (RMA) number from Westell. An RMA number
must be quoted on all returns. When requesting an RMA, please provide the following information:
• Product model number (on product base)
• Product serial number (on product base)
• Customer ship-to address
• Contact name
• Problem description
• Purchase date
After an RMA number is obtained, return the defective unit, freight prepaid, along with a brief description of the
problem to one of the following options:
North America
U.K./Europe
Westell, Inc. Westell, Ltd.
ATTN: R.G.M Department Ringway House
750 N. Commons Drive Bell Road
Aurora, IL 60504-7940 USA Daneshill
Basingstoke
RG24 8FB
United Kingdom
Westell will continue to repair faulty equipment beyond the warranty period for a nominal charge. Contact a Westell
Technical Support Representative for details.