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Returning Power Supplies to the Manufacturer
Release 1.1 27
Returning Power Supplies to the Manufacturer
Return
Material
Authorization
Policy
Before returning a product directly to Xantrex you must obtain a Return Material
Authorization (RMA) number and the correct factory “Ship To” address. Products
must also be shipped prepaid. Product shipments will be refused and returned at your
expense if they are unauthorized, returned without an RMA number clearly marked
on the outside of the shipping box, if they are shipped collect, or if they are shipped
to the wrong location.
When you contact Xantrex to obtain service, please have your operating manual
ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
When you ship:
1. Package the unit safely following the procedures on page 28, preferably using
the original box and packing materials. Please ensure that your product is
shipped fully insured in the original packaging or equivalent. This warranty will
not apply where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology Inc clearly marked on
the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not
acceptable.
• A contact telephone number where you can be reached during work hours
• A brief description of the problem
Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If you are returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC):
A Xantrex return material authorization (RMA) number is not required. However,
you must contact the ASC prior to returning the product or presenting the unit to
verify any return procedures that may apply to that particular facility.