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14.18 <
Troubleshooting>
Common PostScript problems
The following situations are PS language specific and may occur when
several printer languages are being used.
Note
To receive a printed or screen-displayed message when
PostScript errors occur, open the Print Options window and click
the desired selection next to the PostScript errors section.
Problem Possible Cause Solution
PostScript file
cannot be
printed.
The PostScript
driver may not be
installed correctly.
• Install the PostScript
driver, referring to the
Software Section
.
• Print a configuration page
and verify that the PS
version is available for
printing.
• If the problem persists,
contact a service
representative.
“Limit Check
Error” message
appears.
The print job was
too complex.
You might need to reduce
the complexity of the page or
install more memory.
A PostScript
error page
prints.
The print job may
not be PostScript.
Make sure that the print job
is a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to
be sent to the machine.
The optional
tray 2 is not
selected in the
driver.
The printer driver
has not been
configured to
recognize the
optional tray 2.
Open the PostScript driver
properties, select the Device
Settings tab, and set the
Tray2 option of the
Installable Options section
to Installed.
Common Linux problems
Problem Possible Cause and Solution
The machine does not
print
• Check if the printer driver is installed in
your system. Open Unified Driver
configurator and switch to the Printers
tab in Printers configuration window to
look at the list of available printers. Make
sure that your machine is displayed on
the list. If not, please, invoke Add new
printer wizard to set up your device.
• Check if the printer is started. Open
Printers configuration and select your
machine on the printers list. Look at the
description in the Selected printer pane.
If its status contains “(stopped)” string,
please, press the Start button. After that
normal operation of the printer should be
restored. The “stopped” status might be
activated when some problems in
printing occurred. For instance, this
could be an attempt to print document
when port is claimed by a scanning
application.
• Check if the port is not busy. Since
functional components of MFP (printer
and scanner) share the same I/O
interface (port), the situation of
simultaneous access of different
“consumer” application to the same port
is possible. To avoid possible conflicts,
only one of them at a time is allowed to
gain control over the device. The other
“consumer” will encounter “device busy”
response. You should open ports
configuration and select the port
assigned to your printer. In the Selected
port pane you can see if the port is
occupied by some other application. If
this is the case, you should wait for
completion of the current job or should
press Release port button, if you are
sure that the present owner is not
functioning properly.
• Check if your application has special
print option such as “-oraw”. If “-oraw” is
specified in the command line parameter
then remove it to print properly. For
Gimp front-end, select “print” -> “Setup
printer” and edit command line
parameter in the command item.