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XEROX CUSTOMER RESOURCES
6-2 XEROX DOCUPRINT 180 LASER PRINTING SYSTEM PRODUCT GUIDE
Xerox Customer Support Center
The XCSC is available to address your software and applications
problems or to direct you to the appropriate documentation.
The key to effective use of the XCSC is correct identification of the
problem. Before calling the center, it is helpful to have the following
information available:
• A list of any error messages
• An explanation of how output is different from what was
expected
• Whether the symptoms follow a consistent pattern or occur
randomly
• A list of special conditions that may have an effect on the
system, such as:
— New applications
— Changes made to the host system (that is, system
software)
— Recent service performed on the LPS
— Whether the application printed properly on the LPS prior
to the problem.
The XCSC telephone number is:
1-800-821-2797 (nationwide), 5 a.m. to 5 p.m. Pacific time.