Filter
Top Products
THAMES VALLEY DISTRICT SCHOOL BOARD
#05-45C
PRINTERS and SCANNERS TENDER
TERMS & CONDITIONS
Page 11
SECTION 5.8 MANUALS
5.8.1 ORIGINAL copies of SERVICE MANUALS, INSTALLATION SOFTWARE, SCHEMATICS, OPERATING
MANUALS and PARTS LISTS must be furnished for all items purchased as a result of this Tender. This will
be specified on our purchase order and the order will not be considered complete and ready for PAYMENT
until these are received.
5.8.1.1 Bidders shall state, in Appendix D, if this information can be obtained direct from the
manufacturer via the internet.
5.8.1.2 Bidders shall state web site addresses for each manufacturer.
SECTION 5.9 WARRANTY AND MAINTENANCE
5.9.1 Service is an extremely important consideration in the award of this bid. Warranty Must be a minimum
of
one year on-site for all printers and scanners.
5.9.2 Bidders must state, in Appendix D, time to respond to service calls:
5.9.2.1 Less than one half day
5.9.2.2 One half day
5.9.2.3 One full day
5.9.2.4 More than one day
5.9.2.5 Other
5.9.3 Bidders must state, in Appendix D, mean time to repair commitments in the event of service disruption and
associated penalties in the event of extended outages.
5.9.4 Bidders must disclose, in Appendix D, their policy of loan machines in the event repairs can not be made
on-site.
5.9.5 Bidders must attach or include in Appendix D, a statement outlining your company’s quality assurance
philosophy and program. This statement shall detail how your company will respond to:
5.9.5.1 Service related problems
5.9.5.2 Quality problems
5.9.6 Bidders shall state, in Appendix D, if their employees service sites wearing uniforms.
5.9.7 Bidders shall state, in Appendix D, if their employees carry photo identification.
5.9.8 The successful bidder(s) will be required to identify all equipment with a label showing:
Company Name, Serial Number, Service Toll Free Telephone Number and Date Warranty Expires.
5.9.9 The TVDSB reserves the right to initiate a survey to measure customers’ satisfaction.
SECTION 5.10 STATISTICAL DATA
5.10.1 The successful bidder(s) must be capable of supplying the TVDSB with statistical data when requested in
Microsoft Excel format.