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Page 11-12 Xerox WorkCentre M15/M15i User Guide
Troubleshooting
Calling the Welcome Center
If a fault cannot be resolved by following the LCD instructions, check the troubleshooting
tables in the next section - they may help to solve the problem quickly. If the problem persists,
contact the Xerox Welcome Center or the local Xerox representative. The serial number of the
machine will be required, together with any relevant error codes
l For information
on locating the
serial number,
please refer to
“Customer
Support” on page
1-5.
Customer Support Telephone Number
The Xerox Welcome Center or local representative telephone number is provided when the
WorkCentre M15/M15i is installed. For convenience and future reference, please record the
telephone number in the space below:
Welcome Center or local representative Telephone Number:
# ____________________________________________
Xerox US Welcome Center: 1-800-821-2797
Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769)