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Page 11-16 Xerox WorkCentre M15/M15i User Guide
Troubleshooting
Blank copies Ensure that the original is face down on the Document Glass or face up
in the ADF.
Image rubs off the copy easily Replace the paper in the cassette with paper from a new package.
In high humidity areas do not leave paper in the product for extended
periods of time.
Frequent copy paper jams Fan the stack of paper, then turn it over in the cassette. Replace paper
in paper cassette with a fresh supply. Check/adjust paper guides.
Ensure that the paper is the proper paper weight 80 g/m
2
(20 lb) bond
paper is recommended.
Check for copy paper or pieces of copy paper remaining in the product
after a paper jam has been cleared.
Toner yield is lower than
expected and TONER LOW
message appears in the LCD
Toner may be lodged in the cartridge. Remove the toner cartridge.
Shake the toner cartridge and tap along the top of the toner cartridge
over a waste receptacle. Take care not to touch the exposed toner on
the left side of the cartridge.
Fewer copies from the Toner
Cartridge than expected
Originals contain pictures, solids, or heavy lines. Originals are forms,
newsletters, books etc. The product is being powered on and off
frequently. The document cover is being left open while copies are
being made.
CONDITION SUGGESTED SOLUTION