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Xerox WorkCentre M15/M15i User Guide Page 11-17
Troubleshooting
Printing Problems Solution Chart
PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION
The product does not print The IEEE-1284 parallel
cable or USB cable is
not connected properly.
Check the cable connection.
The IEEE-1284 parallel
cable or USB cable is
defective.
Check the cable with a computer and printer
that work. If printing is still not possible,
replace the cable.
The port setting is
incorrect.
Check the printer settings in the Windows
Control Panel to ensure that the print job is
being sent to the correct port. (For Example:
LPT1.)
The toner and drum
cartridges are not
installed properly.
Check that the toner and drum cartridges
are installed properly.
The printer driver may
not be installed
properly.
Reinstall the software.
The parallel port cable
specifications may not
be correct.
Use an IEEE-1284 compliant parallel port
cable.
Half of the page is blank The page layout is too
complex.
Reduce the resolution setting from 600 dpi
to 300 dpi. Install more RAM in the
computer.
The page orientation
may be incorrect.
Change the page orientation in the printer
setup dialog.