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Page 11-18 Xerox WorkCentre M15/M15i User Guide
Troubleshooting
Printing is too slow The computer parallel
port may not be set for
high speed
communications.
If the computer is equipped with an ECP
parallel port, enable this mode of operation.
Refer to the Enabling High Speed Printer
Communications section of the PC’s user
guide.
If using Windows 95, the
spool setting may be set
incorrectly.
Point to the Start Task bar and then click
Settings, then Printers. Click the product
icon with the right mouse button. Click
Properties and then spool settings on the
Details tab. Enter the required setting from
the available choices.
Computer may not have
enough memory (RAM).
Install more RAM in the computer.
Print job is too large Reduce resolution from 600 dpi to 300 dpi.
Irregular faded patches of print There is a paper quality
problem.
Use only paper that meets the specifications
required by the product.
Toner may be unevenly
distributed.
Remove the toner cartridge and shake it
gently to distribute the toner evenly. Then
reinstall the toner cartridge.
Black staining There is a paper quality
problem.
Use only paper that meets the specifications
required by the product.
Character voids The paper may be too
dry.
Try printing with a different batch of paper.
Background scatter The paper may be too
damp.
Try printing with a different batch of paper.
Do not open packages of paper until
necessary so that the paper does not absorb
too much moisture from the air.
Printing over uneven
surfaces.
If printing onto envelopes, change the
printing layout to avoid printing over areas
that have overlapping seams on the reverse
side.
Missing characters The paper may be too
damp.
Try printing with a different batch of paper.
Do not open packages of paper until
necessary so that the paper does not absorb
too much moisture from the air.
PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION