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Hardware Troubleshooting
Troubleshooting the Wireless Print Server
11/21/13 P1043301-005
Troubleshooting the Wireless Print Server
ZebraNet n Print Server Will Not Operate on the 5Ghz Band
You may need to set your country code in order to enable the 5Ghz band for the Zebranet n
Print Server.
• If you are using the wireless print server in the United States, Canada, or Japan, you will
not need to set the country code. These countries have been pre-set at the factory.
• If you are operating the print server anywhere else in the world, you must set the country
code to enable the 5GHz band. To set the country code, you must send a Set-Get-Do
command to the printer. For specific command information, see the Programming Guide
for ZPL II, ZBI 2, Set-Get-Do, Mirror and WML.
Resetting the Wireless Print Server to Factory Defaults
You may need to restore the network parameters to the factory defaults under the following
circumstances:
• If you download a different version of firmware to your printer
• If you need to reset the encryption keys (for instances where a key was entered incorrectly
or was forgotten)
After you return the network parameters to the defaults, you must reconfigure your printer to
use the wireless print server (see Configuration of Wireless Securities on page 51). If you
saved the ZPL script generated by the Wireless Setup Wizard, simply send this file to the
printer, and then power cycle the printer. If you were using a wireless password, you must set it
again (use the ^WP ZPL command or the wlan.password SGD command).
You can set the network parameters back to the factory defaults in two ways:
• The Restore Default Network Configuration button on the printer’s View and Modify
Printer Settings Page (see Figure 34 on page 123).
• The
DEFAULT NET option, which appears as an option when you exit Setup mode.
Refer to the User Guide for your printer for specific instructions on how to modify the
control panel parameters.
Note • The LOAD DEFAULTS option and the Restore Default Configuration button
reset all printer parameters other than network settings back to factory defaults. The network
settings will not change when these options are selected.