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AES-100 User’s Guide
11-2 Troubleshooting
11.3 ADSL LED(s) turn On and Off
An ADSL LED turns on and off intermittently.
Table 11-3 Troubleshooting a Non-Constant ADSL LED
STEPS CORRECTIVE ACTION
1 Unplug the phone wire coming from the USER port of the AES-100 and connect the user’s ADSL modem or
router directly to the USER port of the AES-100 using a different telephone wire.
If the ADSL LED stays on, check for a problem with the building’s phone wire.
2 Use the linerate command to check the user’s regular telephone wire (refer to the ADSL Configuration
chapter).
If the ADSL LED still turns on and off repeatedly, contact the distributor.
11.4 Data Rate
The SYNC-rate is not the same as the configured rate.
Table 11-4 Troubleshooting the SYNC-rate
STEPS CORRECTIVE ACTION
1 Unplug the phone wire coming from the USER port of the AES-100 and connect the user’s ADSL modem or
router directly to the USER port of the AES-100 using a different telephone wire.
If the rates match, the regular phone wire quality may be limiting the speed to a certain rate (see the
Configured Vs. Actual Speed section).
2 Use the
linerate
command to check the user’s regular telephone wire (refer to the ADSL Configuration
chapter).
If they do not match when a good wire is used, contact the distributor.
11.5 Configured Settings
The AES-100’s configured settings do not take effect at restart.
Table 11-5 Troubleshooting the AES-100’s Configured Settings
CORRECTIVE ACTION
After you finish configuring the settings, remember to use the config save command to save your
settings to the AES-100.
If this does not work, contact the distributor.