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AES-100 User’s Guide
Troubleshooting 11-3
11.6 Password
I forgot the password to my AES-100.
Table 11-6 Troubleshooting the Password
OPTIONS CORRECTIVE ACTION
1 Send a screen shot of your AES-100’s MAC address to your local distributor.
2 Refer to the BOOTP/TFTP Firmware Update section to update your firmware. All settings will return to
default value, so any configurations you have made will be lost.
11.7 Remote Server
The user’s computer behind the ADSL modem or router can not access a remote server.
Table 11-7 Troubleshooting a Remote Server
STEPS CORRECTIVE ACTION
1 Refer to Data Transmission in this chapter to make sure that the user is able to transmit to the AES-100.
2 Make sure the gateway’s IP address is the same as the one configured in the user’s computer.
3 Check the VLAN configuration of the Ethernet port on the AES-100 (refer to the Bridge Configuration
chapter).
4 Check the Ethernet cable and connections between the AES-100 and the gateway.
5 Try to access another remote server.
If data can be transmitted to a different remote server, the remote server that could not be accessed may
have a problem.
11.8 SNMP
The SNMP manager server can not get information from the AES-100.
Table 11-8 Troubleshooting the SNMP Server
STEPS CORRECTIVE ACTION
1 Ping the SNMP server from the AES-100.
If you cannot, change the cable or IP configuration (see the IP Configuration chapter).
2 Check to see that the community (or trusted host) in the AES-100 matches the SNMP server’s
community.
If these steps fail to correct the problem, contact the distributor.