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Chapter 4 4-1
Use the following procedure as a guide for computer problems.
Note: The diagnostic tests are intended to test only Acer products. Non-
Acer products, prototype cards, or modified options can give false
errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
Note: To run the diagnostics, refer to “Running the Diagnostics”.
3. Use the following table with the verified symptom to determine which page
to go to. Search the symptoms column, and find the description that best
matches your symptom; then go to the page shown in the “Go To” column.
Symptoms (Verified) Go To
Power failure. (The power indicator
does not go on or stay on.)
“Power Systems Checkout”.
POST does not complete. No beep or
error codes are
indicated.
“Symptom-to-Spare Part Index”, and
then use the No Beep Symptoms table.
POST beeps, but no error codes are
displayed.
“Symptom-to-Spare Part Index”, and
then use the Beep Symptoms table.
POST detected an error and displayed
numeric error codes.
“Symptom-to-Spare Part Index”, and
then use the Numeric Error Codes
table.
The diagnostic test detected an error
and displayed a Spare Part code.
“Running the Diagnostics”.
The configuration is not the same as
the installed devices.
“Checking the Installed Devices List”.
Other symptoms (such as LCD display
problems).
“Symptom-to-Spare Part Index”, and
then use the Other Symptoms table.
Symptoms cannot be re-created
(intermittent problems).
Use the customer-reported
symptoms and go to “Symptom-to-
Spare Part Index”.
Troubleshooting
C h a p t e r 4
700SG-4.fm Page 1 Thursday, May 28, 1998 1:13 PM