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24 - PowerBook G4 (15-inch FW 800_1.5/1.33GHz) Troubleshooting
Hardware Symptom Charts
Hard Drive
Internal hard drive will not initialize:
1. Start up from the software install and restore disc that came with the computer (hold
down the "C" key during restart).
2. When the Installer opens, from the Installer menu, select Open Disk Utility.
3. If the hard drive is recognized, format it under the Erase tab.
4. If the hard drive is not recognized, reseat the hard drive flex cable, or replace if
needed.
5. If still not recognized, replace the hard drive.
6. Reinstall system software using the software install and restore disc.
Important: If the computer is under warranty and data recovery is required, refer to
Knowledge Base article 31077: DriveSavers: Hard Drive Data Recovery & Warranty
Implications, for important information.
Keyboard
No response from any key on keyboard
1. Remove any connected peripherals and eject any PC card.
2. Attach an external USB keyboard, if it doesn’t work, go to step 7.
3. Turn off the computer. Check the keyboard flex cable connection to the logic board
(especially check the connector on the logic board for damage).
4. Start up from the software install and restore disc that came with the computer (hold
down the "C" key during restart, if possible) to verify that it is not a software problem.
5. Replace keyboard.
6. Replace logic board.