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10.2 SERVICE POLICIES
HOW TO RETURN A CARD
If it is necessary to return your MultiRam C Card, follow these steps:
I. Please wrap your card in anti—static material. If none is available,
wrap the card in aluminum foil. Returning a card without wrapping it
in protective anti—static material or aluminum roil say cause further
damage to the card and will VOID YOUR WARRANTY. Insert the pins on the
bottom of the card into the anti—static foam shipped with the card to
protect the pins from damage.
2. Include a note with your name, address, home telephone number, a
daytime telephone number, plus:
A. Detailed description of the problem.
B. Serial number of the Apple /Ic used (found on the bottom of
the case).
C. Peripherals in use when the problem occurred.
3. If you are a registered owner, meaning that you completed and returned
your warranty registration card to Checkmate Technology, you are not
required to send in proof of purchase. If you have not registered your
MultiRam C Card, include proof of purchase.
NOTE: ANY CARD RETURNED WITHOUT PROOF OF PURCHASE, OR WHICH IS NOT
REGISTERED, WILL BE TREATED AS A PRODUCT OUT OF WARRANTY AND WILL BE
CHARGED FOR NON—WARRANTY REPAIR AT RATES THEN IN EFFECT.
4. Pack the wrapped card, note, and proof of purchase (if needed) in a
sturdy box and cushion the card with non—static packing material much
as crumpled newspapers.
5. Ship the card, postage pre—paid. to:
Checkmate Technology, Inc.
511 South Rockford Drive
Tampa, Az. 85281—3021
Attn: Repair Dept.
Checkmate Technology, Inc. assumes no responsibility for cards either damaged or
lost in shipping to Checkmate Technology for service. Please insure your
valuable card. The coat of shipping insurance is low compared to replacing a
lost card. We suggest U.P.S. as they insure the first $100.00 at no charge and
require the addressee to sign for each package.
RETURNING YOUR REPAIRED CARD
After repair or replacement, your MultiRam C Card will be shipped to you in the
U.S.A. by U.P.S., regular delivery, postage paid. Returns outside the U.S.A. may
require a handling and shipping charge. Contact us regarding repairs outside the
U.S.A.