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Troubleshooting I-13
NovaJet PRO 600e User's Guide
APPENDICES
• How is NIS or NIS+ set up at the site?
• Do you need to take additional steps to allow the print servers and print clients
to communicate with each other?
• If your site is not running NIS or NIS+, have you entered the IP address for the
print server in each client’s /etc/hosts file and entered all print client IP
addresses in the /etc/hosts file of the print server?
• Check that the port monitor is configured correctly on the print server.
• Check that the network listen services are registered with the port monitor on
the print server.
3. Check the LP print service.
• On both the print server and print client, make sure the LP print service is running.
• On both the print server and client, make sure the printer is accepting requests.
• On both the print server and print client, make sure the printer is enabled to print
requests.
• On the print server, make sure the printer is connected to the correct serial port.
• On both the print server and print client, make sure the printer is configured
properly.
• On the print server, make sure the printer is not waiting because of a fault.
• Make sure the printer is not set up as a login terminal.
Application Software
Isolating a problem to your software
Sometimes printing problems are application software-specific.
Try printing the “Demo Plot” on the Utilities disk. If the demo prints, the printer’s health is
probably good.
Try printing a simple file from your application or from another application. If this prints
correctly, the problem may be with your software.
If you are using a Windows application and the file does not print from Windows, try printing a
file from DOS. If this prints correctly, your problem may be with your Windows driver or
Windows setup.
Difficulty generating prints ranging from A to E size
Many software applications limit the maximum print size to “C” or “D” size due to the way that
they map their internal coordinate system to memory.