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Troubleshooting I-5
NovaJet PRO 600e User's Guide
APPENDICES
Cannot draw ink during initial siphon
Check that the quick release fitting connection to the ink reservoir is secure.
Check whether contaminants have blocked the ink delivery lines. If necessary, flush the lines
with distilled water, then reprime.
Initial siphon cannot be established
Check that ink reservoirs are full.
Check ink delivery system for leaks in the lines, at the tubing connection, and at the quick
connect coupling to the reservoir. If leaks cannot be stopped, call Technical Support.
Ink cartridges do not fire properly
Be sure that cartridges and the service station are cleaned periodically to maintain good
print quality. (See "Cleaning Cartridges" in Chapter 4.)
Cartridges may wear out after extended use. Try replacing the cartridge.
Store cartridges in a sealed container at room temperature when not in use for extended
periods of time.
Make sure the protective tape is removed from the cartridges.
Remove the cartridge and reinstall it, or clean the electrical contact on the cartridge and
carrier. Be sure it is clean and dry. Be sure the cartridge is seated properly. (See "Installing
Ink Cartridges" and "Cleaning Cartridges" in Chapter 5.)
Check that ink is being fed through the delivery lines. If necessary, use the NovaPrime to pull
ink out of the nozzle plate to remove trapped air bubbles.
Be sure the ink reservoirs are not empty.
Cartridges leaking
Check that reservoirs are not overfilled.
Ensure needle assembly is tightly fastened on top of cartridge.
Various nozzles are clogged or stop firing
Repeat prime several times.
Remove, clean, and reinstall cartridge; repeat prime. Do not use alcohol on the jet area.
Clean service station; clean cartridge again; repeat prime.
Clean cartridge electrical contacts using a cotton swab moistened with water. Dry contact.
Repeat prime. Do not use acetone or any other harsh cleaner as this may cause damage to the
flex cable.