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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
9Guest Operations
Guest Operations
Guests can schedule wakeup calls for themselves, block unwanted incoming calls,
make emergency calls, and retrieve voice and fax messages from their extensions
or from telephones outside of the property. The specific procedures required for
each of these features depends on the type of telephone a guest is using. Room
telephones should be supplied with user instructions.
NOTE:
It is the responsibility of the property owner to provide these
instructions in something similar to a Guest Services Handbook or on
a user card that is placed next to the room telephone. Refer to ‘‘Guest
Operations Artwork’’ on page 87 for some examples of what can be
provided to your guests.
Automatic Wakeup
Guests can enter their own wakeup times, but the operation is different depending
on whether you have a Speech Synthesizer circuit pack installed in your switch:
■ With a Speech Synthesizer circuit pack, guests can enter one wakeup call
using the voice prompts of the circuit pack.
■ If a Speech Synthesizer circuit pack is not installed in your switch, guests
can enter one or two wakeup calls using the standard call progress tones to
prompt them through the process (for example, dial tone and confirmation
tone). For this operation, your switch must have the Dual Wakeup and
Wakeup Activation via Tones features enabled.