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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
57Front Desk Operations
PMS Alarms
You may have a
pms alarm button assigned to your attendant consoles and backup
telephones. If the link between the switch and the PMS goes down, this button
lamp will light until the link is restored. If this lamp remains lit for more than a
few seconds, it is recommended that you call your PMS vendor and the Avaya
support line (refer to ‘‘Hospitality Services Overview’’ on page 5
). If the link
remains down for one hour, a minor alarm is generated.
Call Accounting Alarms
You may have a
cas alarm button assigned to your attendant consoles and backup
telephones. If the link between the switch and the call accounting system goes
down, this button lamp will light until the link is restored. If this lamp remains lit
for more than a few seconds, it is recommended that you call your call accounting
vendor and the Avaya support line (refer to ‘‘Hospitality Services Overview’’ on
page 5).
Crisis Alert
The Crisis Alert feature notifies hotel personnel when someone dials an
emergency service agency (for example, 911). The attendant console, backup
telephones, and digital pagers can be set up to receive this notification, which
includes from where the call was made. This will help hotel personnel assist
emergency personnel when the emergency personnel arrive at the hotel. For more
information about this feature, see the DEFINITY ECS Console Operations Quick
Reference.
NOTE:
You should never set up Crisis Alert to Pager as your only option.
You should always set up at least one attendant console or telephone
to receive crisis alert messages.