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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
2About This Document
The hospitality services are described in this document for the system managers,
attendants, and front desk personnel who use the services and explain the
procedures to guests and housekeeping staff. Guests and housekeeping staff will
have access to simplified instructions for the specific procedures they use.
NOTE:
This document does not address basic telephone or attendant console
operation.
Attendants and front desk personnel should receive specific training in hospitality
operations.
Organization
This document is organized under the following major topics:
■ Hospitality Services Overview
■ Guest Operations
■ Console Operations (attendant and backup)
■ Voice Messaging Operations
■ Call Accounting Operations
■ Housekeeping Staff Operations
■ Administration Options
■ Reports
■ Guest Operations Artwork.
Conventions
The following conventions are used in this document:
■ Unless specified otherwise, the term “switch” signifies the DEFINITY
ECS or GuestWorks.
■ The term “attendant console” signifies the Model 302 or PC console that is
usually found at the front desk. The term “backup telephone” signifies
either a Model 6408D+ or a Model 6424D+ telephone with attendant-type
feature buttons. Other multiappearance telephones can be used, but the
preferred models are the 6408D+ and the 6424D+.
■ Buttons you press on the console or backup telephone are shown as
follows:
Release