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Hospitality Operations
1About This Document
GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
About This Document
This document contains the procedures for using the hospitality features of the
GuestWorks
®
and DEFINITY
®
Enterprise Communications Server (ECS) family
of products. These services include a group of switch-based features that support
the lodging and health industries. Hotels, motels, and hospitals use these features
to improve their property management and to provide assistance to their
employees and clients.
Reasons for Reissue
This document is being reissued due to the addition of the following new features:
■ Users can change a telephone’s class of restriction (COR) by using a
feature access code (FAC).
■ A new Custom Selection of VIP DID Numbers feature allows hotel
personnel to explicitly specify what DID number is assigned for a special
guest. This feature makes it possible to, for example, give a frequent guest
the same DID number each time he/she stays at a hotel.
Purpose
Each procedure in this document is intended for one of the following groups of
users:
■ Guests (or patients)
■ Attendants and front desk personnel
■ Housekeeping staff members.