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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
30Front Desk Operations
Automatic Wakeup
Wakeup calls can be activated by guests from their own rooms, or by front desk
personnel using the attendant console or a backup telephone. Depending on how
the system is administered, a single wakeup request, two wakeup requests, daily
repeated requests, or a special VIP request can be set.
Guest activation of wakeup calls is allowed under two conditions:
■ If the switch has a Speech Synthesizer circuit pack, guests are allowed to
activate one wakeup call. The Speech Synthesizer circuit pack uses voice
prompts to guide the guest through the steps required to activate or cancel a
wakeup call.
■ If the switch does not have a Speech Synthesizer circuit pack, the guests
can use the Wakeup Activation via Tones feature to activate or cancel their
wakeup calls. If the Dual Wakeup feature is enabled, guests can create two
wakeup calls. Guests cannot activate a Daily Wakeup or a VIP Wakeup. An
attendant must activate Daily Wakeup or VIP Wakeup.
Refer to ‘‘Automatic Wakeup’’ on page 9
for guest procedures related to
Automatic Wakeup.
Activation of wakeup calls from the attendant console is done the same way
whether or not the switch has a Speech Synthesizer circuit pack. These attendant
console procedures start on page 32
.
Depending on your switch and software, if many guests request the same wakeup
time, not all of the guests will receive a wakeup call precisely at the time they
request; some will receive the wakeup call a little later. For example, if many
guests select 6:00 a.m. for a wakeup call, some of the wakeup calls will arrive a
little after 6:00 a.m.
Once a wakeup call is requested, there are several ways the wakeup call can be
delivered:
■ The Speech Synthesizer circuit pack, with the wakeup message depending
on the time of day.
■ The Announcement circuit pack, which provides customized wakeup
messages. The messages can range from a very simple message to an
elaborate message in various languages.
■ Music on hold, in which the guest hears music when the wakeup call is
made, but hears no other special message.