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Assistant CD does not automatically start.
If the CD-ROM does not start the Assistant software automatically,
it could be that the computer is running other applications that are
interfering with the CD drive.
1. If the Assistant software’s Welcome screen does not appear
within 15-20 seconds, open up your CD-ROM drive by
double-clicking on the “My Computer” icon that is located on
your desktop.
2. Next, double-click on the CD-ROM drive that the Assistant
software CD has been placed in to start the installation.
3. The Assistant software should start within a few seconds. If,
instead, a window appears showing the files on the CD,
double-click on the icon labeled “setup.exe”.
4. If the Assistant software still does not start, reference the section
titled “Manually Configuring Network Settings” (page 83) in this
User Manual for an alternative setup method).
Assistant software cannot find my N1 Vision.
If the Assistant software is not able to find the N1 Vision during the
installation process, please check the following items:
1. If the Assistant software is not able to find the N1 Vision during
the installation process, there may be third-party firewall
software installed on the computer attempting to access the
Internet. Examples of third-party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall. If you do have firewall software installed on
your computer, please make sure that you properly configure it.
You can determine if the firewall software is preventing Internet
access by temporarily turning it off. If, while the firewall is
disabled, Internet access works properly, you will need to change
the firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.