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Troubleshooting
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• The Assistant software completed installation, but my web
browser doesn’t work.
• I am unable to connect to the Internet. The “modem” icon on
my N1 Vision is on, and the “internet” icon is blinking.
1.
If you cannot connect to the Internet, the “modem” icon is on,
and the “internet” icon is blinking, the problem may be that your
connection type may not match the ISP’s connection.
2. If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
3. If you have a “PPPoE” connection, your ISP will assign you a user
name and password and sometimes a service name. Make sure
the N1 Vision’s connection type is configured to PPPoE and the
settings are entered properly. Please refer to the section entitled
“Alternate Setup Method” for details on changing this setting.
4. You may need to configure your N1 Vision to meet the specific
requirements of your ISP. To search our knowledge base for
ISP-specific issues, go to: http://web.belkin.com/support and
type in “ISP” into the “Product Support Search” text box.
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support.