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Troubleshooting
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2. Unplug power to the N1 Vision for 10 seconds, and then plug
the power back into the N1 Vision. Ensure that the N1 Vision’s
“router”
Display is on. If not, check to make sure that the AC adapter is
connected to the N1 Vision and plugged into a wall outlet.
3. Ensure that you have a cable connected between (1) the network
(Ethernet) port on the back of the computer and (2) one of the “to
Wired Computers” ports on the back of the N1 Vision.
Note: The computer should NOT be connected to the port labeled
“to Modem” on the back of the N1 Vision.
4. Try shutting down and restarting your computer, then rerunning
the Assistant software.
If the Assistant software is still unable to find the N1 Vision, reference
the section titled “Manually Configuring Network Settings” for
installation steps.
Assistant software cannot connect my N1 Vision to the Internet
If the Assistant software is not able to connect the N1 Vision to the
Internet, please check the following items:
1. Use the troubleshooting suggestions within the Assistant
software.
2. If your ISP requires a user name and password, make sure
that you have typed in your user name and password correctly.
Some user names require that the ISP’s domain may be at the
end of the name. Example: “myname@myisp.com”. The “@myisp.
com” part of the user name may need to be typed as well as your
user name.
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 75 of this User
Manual for an alternative setup method).