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121 Chapter 19
Difficulty with Operation
If you think there is a problem with the machine, make a copy first. If the copy looks good, the
problem is probably not the machine. Check the table below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing and Receiving Faxes
Condensed print and
horizontal streaks/top and
bottom of sentences are cut
off.
If your copy looks good, you probably had a bad connection, with
static or interference on the phone line. Try again and see if there is
an improvement.
If a copy looks worse, then call your Brother dealer for service.
Vertical streaks/black lines
appear on the fax you receive
Sometimes you may see vertical streaks/black lines on the faxes you
receive. Either the machine’s primary corona wire for printing may be
dirty, or the sending party’s fax scanner may be dirty. Clean your
primary corona wire, or ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax
machine. If the problem continues, call Brother dealer for service.
Machine “hears” voice as
CNG tone
If the machine is set to Fax Detect (with an External Telephone)
ON, it is more sensitive to sounds. The machine may mistakenly
interpret certain voices or music on the line as a calling fax machine
and respond with fax receiving tones. Deactivate the fax by
pressing Stop/Exit. Try avoiding this problem by turning Fax
Detect (with an External Telephone) to OFF. (See Fax Detect (set
ON by default), page 22.)
Phone Line or Connections
Dialling does not work Check for a dial tone. Change TONE/PULSE setting (See Setting
the Dialling Mode (Tone/Pulse) (Not available in New Zealand),
page 14). Check all line cord connections, and make sure the curled
handset cord is not in the EXT jack. Check power cord connection.
Send a manual fax by pressing Hook—OR—by lifting the handset,
and dialing the number. Wait to hear the fax receiving tones before
pressing Fax Start.
The machine does not answer
when called
Make sure the FAX/MFC is in the correct receiving mode for your
setup (either FAX, FAX/TEL or TAD). Check for dial tone. If
possible, call your FAX/MFC to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a
standard telephone handset to the FAX/MFC telephone jack. If
there is no ringing when you call your FAX/MFC, call your
Telephone Company to check the line.
No dial tone on the handset Press Hook—OR—Lift the handset. If you hear no dial tone, check
telephone line cord connections at the FAX/MFC and wall jack.
Check that the handset curled cord is connected to the FAX/MFC's
handset jack. Test the jack with another single line telephone. If no
dial tone on the wall outlet, call your Telephone Company.