Filter
Top Products
11‑17
Troubleshooting
Error Messages
If the machine displays a self-diagnostic error message, follow the instructions on the
touch panel display.
Self-diagnostic error messages appear on the touch panel display when:
scanning or printing cannot be performed because of an operational error.
you need to make a decision or take some action during scanning, copying, or
printing.
you need to make a decision or take some action while browsing the network
(imageCLASS MF7480/MF7470 Only).
The following is a list of self-diagnostic error messages, along with their possible
causes and remedies.
Message Description Action
Cannot connect to the
selected server. Check the
settings.
(imageCLASS MF7480/
MF7470 Only)
Cannot connect to the
specified IP address/port.
Check the Gateway Address
setting in IPv4 Address
Settings in TCP/IP Settings in
Network Settings in System
Settings (from the Additional
Functions screen). (See “Set the
Machine for Network Usage
(imageCLASS MF7480/MF7470
Only),” in the Starter Guide.)
Cannot find the selected
server. Check the settings.
(imageCLASS MF7480/
MF7470 Only)
The IP address that the
machine should connect to
cannot be determined.
Check the DNS (Domain
Name System) Server
Settings in TCP/IPv4 or v6 in
Network Settings in System
Settings (from the Additional
Functions screen). (See
“Network (imageCLASS
MF7480/MF7470 Only),” in
the Reference Guide.)
Check whether the DNS
(Domain Name System)
server’s DNS settings are
correct.
–
–