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Due to today's rapidly changing personal computer environment, we have placed
troubleshooting information in a variety of places to ensure that the most accurate
information possible is available. The best way to find current information is through
our on-line support services and through our Fax Retrieval System. On-line services
include the World Wide Web, our BBS, and Compuserve.
This chapter contains very basic information to help solve printer problems. It
describes how to use Canon's various support services, covers a few basic problems,
and describes how to clear a paper jam. It also includes troubleshooting information
regarding the Microsoft Windows Printing System.
This section describes where to look for help. For information on the numbers for
these services, see Getting Help from Canon in Chapter 1 (page 1-3).
If you have an operational problem:
Look through the Windows Printing System on-screen Help for related
information.
If you have a need for a unique printer driver:
Contact Canon through the Web, its BBS, or CompuServe.
If you are an MS-DOS user (and do not have Windows):
Use Canon's Fax Retrieval System to obtain information regarding how
to use the printer with your MS-DOS applications.
If you have a hardware problem:
Call the Customer Care Center.
Chapter 5