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Computer indicates a device time-out
1.
Make sure that the printer is on-line.
2.
Make sure that the printer’s printer cable is securely connected to both the printer and the
computer.
Printouts are incomplete (only 50% to 75% of the page) or printed with large white
bands
On windows 95, make sure Compatible or Bi-directional is selected for the parallel printer port (LPT
1).
Where to Find More Help
In the event that you cannot solve a problem with the BJC-50 printer, review the Troubleshooting
section which appears earlier in this chapter. If you still cannot resolve the problem, contact the
appropriate Canon office listed below:
Australia China
Canon Australia Pty Ltd. 1 Thomas Holt Drive
North Ryde, Sydney,
N.S.W. 2113, Australia
TEL: 02-9805-2864
Web page: http://www.canon.com.au
Canon Hongkong Co., Ltd. Beijing Office
Room 1710, Bright China Chang An Building
No.7 Jianguomen Nei Avenue,
Dongcheng District, 100005
Beijing, China
Canon Printer Hotline: (01 0)651 0-2761, 6510-2762, 651 0-2763
FAX: (010) 651 0-2580
New Zealand Hong Kong and Taiwan
Canon New Zealand Ltd.
Fred Thomas Drive, Takapuna
P.O. Box 33-336
Auckland, New Zealand
TEL: 0900-522666
Web page: http://www.canon.com.au
Canon Hongkong Co., Ltd.
10/F., Lippo Sun Plaza 28 Canton Road
Tsimshatsui, Kowloon
Hong Kong
TEL: 852-2739-0802
FAX: 852-2739-6428
Web page: http://www.canon.com.sg
United Kingdom India (and other southeast Asian countries)
Canon (UK) Ltd.
Canon House, Manor Road, Wallington,
Surrey, 5M6 OAJ, United Kingdom
For technical support
please contact Canon Helpdesk:
P.O. box 431, Wallington, Surrey, 5M6 OXU
TEL: (0990) 143723
FAX: (0181) 288-7303
BBS: (0181) 288-7304
For sales enquiries, please call on (0121) 666-6262
Canon Singapore Pte. Ltd.
79 Anson Road, #09-01
Singapore 079906
TEL: 65-5324400
FAX: 65-221 7577
Web page: http://www.canon.com.sg
France
Canon France SA.
Centre dAffaires Paris-Nord, 93154
Le Blanc-Mesnil Cedex
Standard: (1) 49 39 2 5 25
Hotline: (1)49 39 2890 Fax: (1) 49 39 25 50
Germany
Canon Deutschland GmbH
Europark Fichtenhain A10, 47807 Krefeld,
Postfach 528, 47705 Krefeld
Tel-No.: 02151/345-0
Fax-No.: 021 51/345-102
CANON-Hotline-Service
Customer Support: 02151/349-555
Info-Desk: 02151/349-566
Mailbox: 02151/349-577