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Chapter 13 Troubleshooting 13-13
Troubleshooting
Paper Feeding Problems
■ Paper does not feed properly.
The multi-purpose tray may contain too many sheets.
• Make sure you load the correct quantity (1 p. 5-2).
The print media may not be loaded correctly.
• Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4).
■ Multiple sheets feed together into the machine.
The print media may not be loaded correctly.
• Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4).
The multi-purpose tray may contain too many sheets.
• Make sure you load the correct quantity (1 p. 5-2).
Different types of print media may be loaded in the multi-purpose tray.
• Load only one type of print media.
• Make sure you load print media that meets the requirements for the machine
(1 p. 5-2).
• Let the print media run out before refilling the multi-purpose tray. Avoid mixing new
stock with print media already loaded.
■ Repeated paper jams occur.
The print media you are using may be causing the jams.
• Make sure you load print media that meets the requirements for the machine
(1 p. 5-2).
■ Envelopes do not load.
Envelopes may not be loaded correctly.
• Make sure the envelopes are loaded properly (1 p. 5-5). Do not load more than 7
envelopes in the multi-purpose tray.
The envelopes you are using may not meet the requirements for the machine.
• Make sure you load envelopes that meets the requirements for the machine
(1 p. 5-2).
The envelopes may not be feeding properly.
• Make sure you are using face-up delivery (1 p. 5-7).