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13-14 Troubleshooting Chapter 13
Printing Problems
■ Alarm light is lit or the machine beeps while printing.
The machine may have a paper jam.
•Clear the paper jam (1 p. 13-3).
• If the machine has no paper jam, unplug the machine and wait five seconds, then
plug it back in. If the Alarm light remains lit, contact the Canon Customer Care Center.
■ Nothing prints.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the machine and into the wall
outlet (1 p. 2-9). If the machine is plugged into a power strip, make sure the power
strip is plugged in and turned on.
You may not have removed the plastic seal from the cartridge.
• Make sure you install the cartridge properly (1 p. 2-13).
The cartridge may need to be replaced.
• Replace the cartridge (1 p. 12-6).
■ Printout does not match the print media size.
The print media may not be loaded correctly.
• Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4).
■ Printout is skewed.
The print media may not be loaded correctly.
• Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4).
• Make sure the paper delivery slots are clear.
■ Print media jams occur.
You may not be using the correct paper delivery slot.
• Select the correct paper delivery slot (1 p. 5-7).
■ Printout is not clear.
You may not be using the correct print media type.
• Make sure you load print media that meets the requirements for the machine
(1 p. 5-2).
You may be printing on the wrong side of the paper.
•Some papers have a “right” side for printing. If the print quality is not as clear as you
would like it to be, try turning the paper over and printing on the other side.
■ Printout has vertical white streaks.
Toner may be low or unevenly distributed.
• Redistribute the toner inside the cartridge (1 p. 12-6). If the problem persists, replace
the cartridge (1 p. 12-6).