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6-3
Chapter 6 Practical Examples
Error Messages
When one of the following messages appears on the display
panel, an error has occurred in the scanner. Follow the
indicated procedure to resolve the error.
■ Check Imprinter
Error Code: H001
Problem: No ink cartridge is installed in the imprinter.
Solution: Install an ink cartridge.
■ Cover Open
Error Code: C001
Problem: The scanner’s upper unit is open.
Solution: Close the upper unit. (See p. 5-5.)
Error Code: C009
Problem: The imprinter cover is open.
Solution: Close the imprinter cover. (See p. 5-18.)
Error Code: C010
Problem: The pickup roller cover is open.
Solution: Close the pickup roller cover. (See p. 5-10.)
■ Jam
Error Code: Pxxx
Problem: Paper has jammed.
Solution: Open the upper unit and remove the jammed
paper. (See p. 3-22.)
Hint
The displayed error code indicates the location of the paper jam.
• P001, P002: The document is jammed near the feed inlet.
• P004: The document is jammed inside the scanner.
• P006, P007: The document is jammed near the eject outlet.
* P001, P006 can be considered to be due to the document feed
speed being too fast or the leading edge of the document not
feeding correctly.
■ Call for Service
Error Code: Exxx
Problem: Internal scanner error.
Solution: Turn the power OFF, and restart the scanner. If
this does not solve the problem, make a note of the error
code, and contact your Canon service representative.
■ Skew Detected
Error Code: J018
Problem: A skewed document page contacted the wall of
the transport path.
Solution: Remove and reposition the document page.