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Frequently asked questions
Refer to this section if you experience trouble operating your fax.
TRANSMITTING
❏ Cannot send a document?
Is the fax set for the type of telephone line in use
(pulse/tone)?
Has the document been fed correctly into the
fax?
Is the One-touch or Coded Speed Dialling
number you used registered for the feature you
want to use?
Is the other party’s fax out of paper?
Are there any other documents being sent from
memory?
Can you hear a dial tone when you press [Hook]
or when you lift the handset?
If you have a pulse line, be sure the fax is set for
pulse dialling. If you are not sure about what
type of line you have, contact your local
telephone company. See p. 16.
Remove the document, stack it and feed it into
the fax correctly. See p. 49.
Check the content of the One-touch or Coded
Speed Dialling button and be sure it was
registered correctly. See pp. 36 and 38.
Call the other party and be sure paper is installed
in the other party’s fax unit.
Allow time for the current document to finish
sending.
If you cannot hear a dial tone, make sure the
telephone line is connected properly. See p. 14.
Print an activity report and check for an error
code. See pp. 89 and 112.
❏ Are the images you send or copy spotted or dirty?
Is the document scanning glass clean?
Is the other party’s fax working properly?
Is the document fed correctly into the Automatic
Document Feeder (ADF)?
If the scanning glass is dirty, clean it. See p. 102.
To confirm correct operation of your own fax,
make a copy. If the copy is clear, the other
party’s fax may have a problem.
Remove the document and feed it correctly into
the feeder. See p. 49.
❏ Cannot send using Error Correction Mode (ECM)?
Does the other party’s fax support ECM?
Is your fax set for ECM sending?
Some fax units do not support ECM transaction.
If the other party’s fax does not support ECM
transaction, then the document is sent in the
normal mode without error checking.
ECM sending for your fax can be turned off and
on. Check the current setting. See p. 87.