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Troubleshooting
❚ Cannot send using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
• If the other party’s fax machine does not support ECM, then the document is sent in normal mode without error checking.
ECM may be disabled.
• Make sure ECM is on. (→ p. 9-5)
❚ Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
• Lower the transmission speed. (→ p. 9-4)
■ Receiving Problems
❚ Cannot receive a fax automatically.
The machine may not be set to receive automatically.
• For the machine to receive faxes automatically, the receive mode must be set to FaxTel, FaxOnly, AnsMode (→ Chapter
5). If you have set AnsMode, confirm that an answering machine is connected to the machine and that it is turned on with an
outgoing message properly recorded. (→ p. 5-2)
The machine’s memory is full.
• Print out or delete any documents stored in memory (→ pp. 4-15, 4-16) to free up space in the machine’s memory. Then ask
the other party to resend the fax.
An error may have occurred during reception.
• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)
No paper in the cassette.
• Make sure paper is loaded in the cassette. (→ Quick Start Guide)
The telephone line may not be connected properly.
• Make sure all line connections are secure. (→ Quick Start Guide)
❚ The machine does not switch automatically between telephone and fax reception.
The machine may not be set to switch automatically between telephone and fax reception.
• For the machine to switch automatically, the receive mode must be set to FaxTel, AnsMode (→ Chapter 5). If you have set
AnsMode, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message
properly recorded. (→ p. 5-2)
An error may have occurred during reception.
• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)
No paper may be loaded in the cassette.
• Make sure paper is loaded in the cassette. (→ Quick Start Guide)
The sending fax machine cannot send the CNG signal that tells the machine that the incoming signal is a fax.
• Some fax machines cannot send the CNG signal that tells your machine the incoming call is from a fax machine. In such cases,
you will have to receive the fax manually. (→ p. 5-6)
08_EN.fm Page 3 Tuesday, February 19, 2002 8:37 AM