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Troubleshooting
Telephone Problems
❚ You cannot dial.
The telephone line may not be connected properly.
• Make sure all line connections are secure. (→ Quick Start Guide)
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the
power cord connector on the left side of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly
connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after
a minute or more. (→ Quick Start Guide)
The machine may not be set for the type of telephone line in use (pulse/tone).
• Make sure the machine is set for the correct telephone line type. (→ p. 2-7)
❚ The telephone disconnects while you are talking.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the
power cord connector on the left side of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly
connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after
a minute or more. (→ Quick Start Guide)
• Check that the modular cord is connected securely to the jacks on the machine, the telephone jack on your wall and the
connecting jack on your telephone.
If a Power Cut Occurs
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the speed
dialling settings. Any sent or received documents stored in memory will be backed up for about two hours.
During a power cut, functions are limited as follows:
• You cannot send, receive, or copy documents.
• You can make or receive calls.
When power is restored to the machine, the machine will automatically print a list of documents that were stored in memory at
the time of the power cut.
• Make sure that A4-size paper is loaded in the cassette. If a different paper size is loaded, the report cannot be printed. Also, you cannot
use the multi-purpose tray for printing the report.
• If there is no paper in the cassette or no toner in the cartridge when power is restored, the MEMORY CLEAR REPORT will not be
printed.
03/12 2001 15:38 FAX 123 4567 CANON 001
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MEMORY CLEAR REPORT ✱✱✱
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MEMORY FILES DELETED
TX/RX NO MODE DESTINATION TEL/ID PGS. SET TIME ST. TIME
0023 SEQ. B’CAST [ 01] Canon CANADA 3 03/12 14:23
[ 05] Canon OPTICS
0024 TRANSMIT [ 32] Canon UK 1 03/12 14:28
SB_PC1270D_FG_EN.book Page 5 Monday, February 18, 2002 12:20 PM