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Appendixes
Appendixes
Connection to Power (p.20)
Cleaning (p.67)
Setting the Ribbon (p.30)
Troubleshooting
This chapter explains corrective actions taken when the printer malfunctions
or when an error message is displayed.
Items to check when a malfunction occurs
When the printer malfunctions during operation, take corrective action
with reference to the following table. If the corrective action does not solve
the problem, consult with the service personnel at the dealer where you
purchased the printer.
Indication Check Corrective action
The LED do
not lightup
when printer
power is
connected.
1) Is the plug of the
power cord correctly
inserted into the
electric outlet?
1) Insert the plug of the power cord
correctly in the electric outlet.
2) Is the connector
of the power cord
correctly inserted
into the power inlet
of the printer?
2) Insert the connector of the power
cord correctly into the power inlet
of the printer.
3) Is the power cord
damaged?
3) Replace the power cord. Consult
with the dealer where the printer
was purchased to make sure you
obtain a cord made especially for
the printer.
Note: Do not use any power cord
except one made especially for the
printer.
4) Is power supplied to
the electric outlet the
printer is connected
to?
4) Check to make sure power is
supplied to the outlet. If there are
any problems, make sure power
is supplied to the building. Or
nd out if a power failure has
occurred.
5) Is the main fuse in
the building’s fuse
box burnt out?
5) If necessary, replace the main
fuse in the building’s fuse box,
and reset the main breaker. Ask a
qualied serviceman to carry out
the replacement.
Paper is
feeding, but
nothing is
printed.
1) Is the thermal
printhead dirty?
Is a label stuck to the
head?
1) If it is dirty, remove the dirt with
the attached head cleaner. If
a label is stuck to the thermal
printhead remove it.
Note: Do not use a metal object to
remove a label stuck to the inside
of the printer. (This may damage
the thermal printhead.) If adhesive
label material is stuck to the thermal
printhead, remove it with a soft cloth
soaked in ethyl alcohol.
2) Is the recommended
ribbon or a ribbon of
the same type used?
2) Use the recommended ribbon or
a ribbon of the same type.