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Getting Started 7–3
Finding Help & Support
■ Open an online service event with a Compaq
Support Specialist. Do you have a product
warranty issue or need to contact a technical
expert? Contact Compaq online for the
fastest time to a solution (not available in all
countries/regions). To ensure proper handling
of your service event, please include your:
❏ Product model number
❏ Product serial number (found on a label
attached to the chassis)
❏ Date of purchase
❏ Detailed description of your issue or
question
Preparing to
Ship the Computer
If you have to ship the computer to Compaq for
service, follow these guidelines when preparing it
for shipment:
■ Back up the hard drive.
■ Make sure the backup media are not exposed
to electrical or magnetic impulses.
■ Remove any diskette, CD, or DVD from the
drive, and store it separately.
■ Insert a blank diskette (floppy) into the disk
drive.
■ Turn off the computer and external devices.
The hard drive automatically locks when the
computer is turned off.