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7–28 Getting Started
Finding Help & Support
Power
Symptom Problem Solution
Computer will not
turn on and/or start.
Computer is not securely
connected to an external
power source.
Connect to an external power source. Ensure that
cables connecting the computer to the external power
source are plugged in properly.
Line voltage selection switch
is not in the proper position
for your country/region
(115V/230V).
Set the line voltage selection switch to the correct
setting for your country/region, or call Compaq
Technical Support for assistance. Refer to the Warranty
and Support Guide for details.
Wall outlet is defective. Test the outlet by connecting a different electrical
device to the outlet.
System files may have
been damaged.
Restore the system. See “Virus Protection”
on page 5–6 or refer to the Warranty and Support
Guide.