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7–4 Getting Started
Finding Help & Support
■ Disconnect all power cords from the electrical
outlet and then from the computer and external
devices.
■ Pack the computer and external devices in
their original packing boxes or in sufficient
packing material to protect them.
Solving Minor Problems
Before contacting a Compaq Support Specialist,
keep in mind that the information needed to correct
the problem may be at your fingertips. Try pressing
the Internet Help G button on your keyboard.
You may also find what you need in this
troubleshooting section. For each situation, the
Symptom indicates the sign or warning message
for the type of problem you are having. The
Problem identifies one or more reasons why the
symptom may have occurred. The Solution
describes what you should do to try to solve the
problem.
Some of the symptoms listed for certain
troubleshooting problems will not apply
to your computer. For problems relating
specifically to the monitor or printer, refer
to the documentation that came with that
equipment.